| Coaching Skills for Managers
| | | Coaching is simply the most powerful tool managers have to improve individual and staff performance. The manager’s role has changed tremendously over the last number of years; no longer are jobs and roles prescribed and static. Getting more from your staff, on-the-job training, growing staff competencies, essential influencing skills, are just some of the challenges that face managers today. The successful companies are now those in which people learn new skills and habits from each other and in which managers are also coaches.
Course Objectives
To understand how coaching works and how it can save you time, improve your staff’s
performance, which leads to better results.
To learn the key skills in coaching, which will hone your interpersonal skills, essential for
building strong relationships with customers, peers and even extend to family and friends.
To gain the confidence to choose the most appropriate and relevant coaching intervention
to make positive behavioural changes in staff
To develop your skills as a manager by increasing staff commitment and satisfaction
Course Description & Structure
The one-day practical training course will look at the world of coaching, which is now considered to be one of the most effective methods of developing staff and improving staff performance. Whilst the principles of coaching and its place in the business environment will be covered, the approach will be practical in nature, building participants’ confidence to develop their own coaching skills to increase effectiveness by helping others to develop and grow.
The sessions will be participative and learning by doing; the programme is divided equally into formal presentation, group work and discussion. Models and templates will be provided which reflect international best practice. | | | Course Content
What is coaching?
Benefits – personal and company
Coaching Skills
| | · Active listening and asking effective questions
· Good feedback, giving and receiving
· Skill/Will Matrix and the secret of effective delegation
· Motivating to perform
· How to structure a coaching session
· GROW Model
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| | Coaching blocks and how to avoid them | | | | | Desired Outcomes
· Sound understanding of the coaching approach and how to use the skills to improve performance and motivate your team
· Practical coaching models and templates that can be used immediately in the workplace
· Ability to give clear feedback which will motivate and increase staff competency
· The power of really listening, asking effective questions and non-verbal communications when coaching a staff member
· Ability to prepare, deliver and review coaching sessions
Trainer Profile
Marie Lord established Lord & Associates (L&A) in 2003 to focus on development, communications and marketing issues in private and public sector organisations. Marie works with business managers, executives and teams to help them discover their core strengths, maximising potential and positively impacting on organisational performance. She provides coaching, training and consultancy support to enterprises in a wide range of sectors.
Marie is a graduate member of the Marketing Institute of Ireland (MII), a member of the European Mentoring and Coaching Council (EMCC), the Institute of Business Analysists and Consultants (IBAC) and has over 20 years experience in the international corporate sector and as an independent marketing consultant and professional coach. She is a qualified professional coach, a qualifed FÁS trainer, a Skillnet facilitator and has extensive experience in coaching and personal development.
As Marketing Manager with Aer Lingus Cargo from 1996 - 2000, Marie worked as part of the senior management team, which transformed the division from an operations led organisation to a marketing led one, placing the customer at the centre of the organisation; the Division doubled its turnover during this time. She has also held the positions of Communications Manager and New Product Development Specialist in Aer Lingus plc. Marie has been involved with the Marketing Institute of Ireland (MII) for several years and has served on and chaired several committees. She is on the panel of professional coaches on the Think2Act seminars at the National College of Ireland.
Her client list includes the National Irish Safety Organisation (NISO), Engineers Ireland (formerly The Institute of Engineers of Ireland), Clonmel Healthcare, Associated Pharmaceutical Manufacturers of Ireland (APMI), Dublin City Enterprise Board amongst others. | | | BOOKING FORM
The Dublin Business Women’s (DBW) Skillnet is a State approved training network designed to deliver quality training to businesses at a significantly reduced cost. The network, which is enterprise led, develops and delivers tailored, subsidised, training programmes for women in business.
Course Course fees include tuition, materials, Lunch, tea/coffee.
One weeks notice required for cancellation refund
| | | | Venue | Dates | Time | Cost | Book & Pay | Bewley’s Hotel,
Ballsbridge
| Feb
25th
| 9.30am
– 4.30pm |  | Member €100 |
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| | Bewley’s Hotel,
Ballsbridge
| Feb
25th | 9.30am
– 4.30pm | | Non Member €250 |
|
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| | | | | | Please complete and return to Rene Synnott | | | | | | or by post to: Dublin Business Women’s Skillnet
Bolbrook Enterprise Centre, Avonmore Road, Tallaght, Dublin | | | | | Bank details
A/C Name: Partas DBW Skillnet
A/C No: 00251867
Sort Code: 98-62-90 | |
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